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FAQ's



How long until I receive my package?
It will take 2 to 3 weeks to receive your package in the mail. Pieces from your order might come in separate packages and on different days.
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Can I modify or cancel my order?
If you inform us within 8 hours of placing your order we will try our best to accommodate requests to modify or cancel you order.
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How is my personalization going to appear?
We recommend that you look at the product photo to understand the personalization style. If you have additional questions or concerns, please contact us toll free at 1-855-632-1212 and we will be happy to assist you.
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Where can I find Image Requirements for Photo Upload Products?
Image Requirements
Cutekid Creations only accepts images with a .JPG extension. Files must be 3MB or smaller. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image.

You need FLASH installed on your PC in order to crop images for photo items. Click below to download the correct version of Flash Player: Install Flash for Windows using Internet Explorer.

Using a different operating system or browser? Get the correct download here.

Please try to use the best-quality image possible. Check the individual product descriptions for recommended resolution. If your image is below the minimum resolution/size requirements, do not simply increase the size in your editing software. You must either rescan the image or use a higher-quality image.

When scanning in photographs, please use a resolution of 300 dpi or higher. When taking digital images, set your camera at the highest possible resolution. You can always reduce the resolution later. Low-resolution images cannot be increased without loss of image quality.

Your image will be reproduced as it appears. In some cases, we may crop the image for size, to fit the product you order. However, Cutekid Creations will not color correct, retouch or otherwise crop your image. For the best results, we ask that you edit the photo to the sizes and aspect ratio suggested in the product descriptions.

Close-ups and images with bright colors will produce the best results.

We cannot reproduce copyrighted photos and images.

Cutekid Creations reserves the right to refuse any objectionable material. We will not reproduce materials that are deemed by our staff to be offensive or obscene.

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How do I find what size clothing will fit my child?
We have a size chart that will help you figure out what size clothes to get for your child. If you have any concerns please reach out to our customer service team. Size Chart
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Can I ship to Canada/International/APO/FPO addresses?
We currently only ship within the continental U.S., but we will be expanding to include these areas soon.
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My promotion code/gift certificate doesn't work/I'm not getting my discount.
Only one promotion code can be used per order. To redeem a promotion code, please enter it in the 'Promotion or Source Code' field found on your Shopping Cart page or in the 'Promotion Code' field found on the Billing page of checkout. To redeem a CuteKid Creations gift code on an order, please enter the gift code number on the Billing page of the checkout process. CuteKid Creations gift codes do not expire and only one certificate may be used at a time. If you need further assistance, please contact our customer service department at 1-855-632-1212.
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Can I use a debit card?
Yes, we accept debit cards as a form of payment. We also accept payment by PayPal. Please note that we process payment at the time your order is placed.
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My password doesn't work.
If you are not able to log into your CuteKid Creations account, please check the following:
  1. Ensure you are entering your email address and password under the 'Returning Customer' section of the log in screen.
  2. The password field is case sensitive, so please check that your Caps Lock key is off.
  3. To ensure you have the right password, enter your email address, click on the 'Forgot Password' link and your password will be sent to you. If you are unable to log in after trying the above steps, please contact us toll free at 1-855-632-1212 and we will be happy to assist you.
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Can I backorder items that are not available at this time?
At this time, we are unable to accept orders for items that are unavailable. If the item comes back in stock, it will be put back on the site.
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How do I redeem my single use coupon code?
Please refer to the email that was sent to you by the coupon provider. In the email a link is provided for you to redeem the coupon code.
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Where is the rest of my order?
Many of our products are shipped by different vendors. Therefore, your personalized items may be received on different dates. Please refer to the tracking number we provided for shipping details or contact us at at 1-855-632-1212 and we will be happy to assist you.
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